Terms & Conditions

Welcome to RAER Scotch Whisky Limited and thank you for visiting our website. Please be aware that by using our website, you agree to be bound by the terms and conditions below.   

Age Restrictions

This website is intended to be used by persons over the age of 18 and of sufficient age to consume alcohol in their own jurisdiction. By placing an order with us online, you are confirming that you are of age. If you are buying alcohol for someone else, the recipient must also be of age. It is illegal to sell or supply alcohol to anyone under the age of 18 in the UK. Deliveries must be signed for by a person of age to consume alcohol. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.

Orders

Please subscribe to our newsletter and we will let you know when our new RAER products become available to order. If you order an item that is on Pre-Order, please be advised that the dispatch date is a target, and this may be subject to change. If there are any delays to pre-ordered products being sent to you, we will get in touch to provide an updated delivery estimate to help manage your expectations.

Shipping

Please subscribe to our newsletter and we will let you know when our new RAER products become available to order. Delivery dates will vary depending on product availability and your location. Your online shopping basket will advise of charges and estimated delivery dates at point of order. Remote locations such as the Channel Islands, Scottish Highlands and Northern Ireland may have additional shipping costs and longer delivery times.

International delivery

Please subscribe to our newsletter and we will let you know when our new RAER products become available to order. We will ship to most destinations in Europe via our international courier. We are unable to deliver to PO Boxes or virtual addresses. In the rare situation that there might be an issue with your delivery or the items, please speak with our team at Jackton Distillery on 0044 (0) 1355 202 590 or send an email to myorder@raer.co.uk

What happens if one of my items is missing or broken?

If any items are missing from your order or broken, please contact our team at Jackton Distillery on 0044 (0) 1355 202 590 or send an email to myorder@raer.co.uk

What happens if I’m not home when delivery is attempted?

If you are not in at the time of delivery, the courier will try to follow special delivery instructions if provided. Where there are no special delivery instructions, the courier will either leave the package at a secure location at your property, give the parcel into a neighbour for you if possible, or they will take the goods back to the delivery centre. A card will be provided to advise where your parcel is located.

Returns

If you do change your mind about your order and no longer want your items, please contact us at myorder@raer.co.uk within 14 days of receiving your order. Alternatively, you can call Jackton Distillery on 0044 (0) 1355 202 590. Original delivery charges are non-refundable if your order is returned, except in cases where there is an issue with the order. The cost of postage and safe return of good is the responsibility of the customer until the order is back in our warehouse. We recommend that a trackable method of postage is chosen, and we ask that you keep proof of postage. Once your order has been returned, we will get in touch to let you know it has been received and your refund has been processed. Refunds will be issued via your original method of payment.

Disclaimer

RAER Scotch Whisky Limited strives, to the fullest extent possible, to provide accurate and up to date content on this website. There may occasionally be price changes due to promotional offers, goods which are out of stock whilst we await production runs, and unintentional errors on our website. RAER Scotch Whisky Limited reserves the right not to be liable for these errors or changes and neither RAER Scotch Whisky Limited, nor any employee or representative of RAER Scotch Whisky Limited shall be liable for damages arising from the use of this website or the products sold through our online store. Where it is not possible to supply all items requested in your order, we will contact you and offer a similar replacement or refund.

Contact us

We love to hear from you. If you have any enquiries, please contact us using enquiries@raer.co.uk  

If you are having any problems with your checkout, delivery or if something has gone wrong, please contact us using myorder@raer.co.uk or call Jackton Distillery on 0044 (0) 1355 202 590.

Write to us at:

RAER Scotch Whisky Limited

Jackton Distillery

O’Cathain Farm

Hayhill Road

Jackton

G74 5AN

Scotland